Privacy Policy

1. Introduction

At Church's Chicken, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at church-chicken.digital, use our services, place orders, or interact with us in any way.

This policy applies to all information collected by Church's Chicken through our website, mobile applications, in-store visits, phone orders, delivery services, catering services, and any other interactions you may have with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, delivery address, date of birth, username, and password
• Place Orders: Order history, dietary preferences, allergen information, special dietary requirements (vegan, halal, kosher, etc.), favorite orders, and food preferences
• Make Payments: Payment information (securely encrypted and stored by our payment processors)
• Contact Us: Contact form submissions, customer service inquiries, reviews, feedback, and support requests
• Join Programs: Loyalty program enrollment, rewards data, and marketing preferences
• Make Reservations: Table reservation information, party size, special requests, and dining preferences
• Book Catering: Event details, guest count, menu selections, delivery information, and special instructions
• Apply for Jobs: Resume, employment history, references, and application materials

2.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries, browsing patterns, and interaction with our content
• Location Data: Approximate location based on IP address, and precise location data (with your permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data, and authentication tokens
• Communication Records: Records of your interactions with our customer service team and communication preferences

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: If you connect your social media accounts, we may receive profile information, email address, and friends list
• Payment Processors: Transaction confirmation, payment status, and fraud prevention data
• Delivery Partners: Delivery status, location tracking, and delivery confirmation
• Marketing Partners: Demographic information and interest data for advertising purposes
• Public Sources: Information available in public databases or social media platforms

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Fulfill your food orders, process payments, coordinate delivery or pickup
• Account Management: Create and maintain your account, authenticate your identity, and provide personalized experiences
• Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
• Quality Improvement: Analyze usage patterns to improve our services, menu offerings, and website functionality
• Safety and Security: Ensure food safety standards, prevent fraud, and maintain the security of our systems

3.2 Communication

• Order Updates: Send confirmation emails, order status updates, and delivery notifications
• Customer Service: Respond to your inquiries, feedback, and support requests
• Important Notices: Inform you about policy changes, service updates, and security alerts
• Marketing Communications: Send promotional emails, special offers, and loyalty program updates (only with your consent)
• Surveys and Feedback: Request your opinions on our services and food quality

3.3 Marketing and Analytics

• Personalized Advertising: Display relevant ads based on your preferences and order history
• Website Analytics: Analyze traffic patterns, user behavior, and website performance
• Campaign Effectiveness: Measure the success of our marketing campaigns and promotions
• Market Research: Develop new menu items, services, and business strategies
• Loyalty Programs: Track rewards, points, and program participation

3.4 Legal Compliance

• Legal Requests: Respond to court orders, subpoenas, and law enforcement requests
• Regulatory Compliance: Meet food safety, health department, and business license requirements
• Fraud Prevention: Detect and prevent fraudulent transactions and activities
• Rights Protection: Protect our rights, property, and safety, as well as that of our customers and employees
• Dispute Resolution: Handle legal disputes and claims

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure transaction processing and fraud detection (e.g., Stripe, PayPal)
• Delivery Services: Third-party delivery companies for order fulfillment and tracking
• Cloud Storage: Secure data storage and backup services (e.g., AWS, Google Cloud)
• Email Services: Marketing automation and transactional email delivery
• Analytics Providers: Website analytics and usage tracking (e.g., Google Analytics)
• Customer Support: Live chat, help desk, and customer service platforms

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: In response to court orders, subpoenas, or legal proceedings
• Law Enforcement: To assist law enforcement investigations when legally required
• Safety Concerns: To protect the safety of our customers, employees, or the public
• Rights Protection: To defend our legal rights and interests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred as part of the business transaction
• We will notify you before your information is transferred and becomes subject to a different privacy policy
• The new owner will be required to honor the commitments made in this privacy policy

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Sharing reviews or testimonials with your permission
• Participating in joint marketing campaigns with partners
• Including your information in case studies or success stories

5. Data Security

5.1 Technical Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission and storage of sensitive information
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Role-based access controls ensuring only authorized personnel can access your data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Automated data backups with secure storage and recovery procedures
• Network Security: Secure networks with regular vulnerability assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security training for all staff handling personal data
• Data Handling Procedures: Strict protocols for accessing, processing, and storing personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive security incident response plan and procedures
• Regular Audits: Periodic security audits and compliance assessments
• Data Minimization: We only collect and retain data that is necessary for our business purposes

5.3 Your Security Responsibilities

You play an important role in keeping your information secure:

• Strong Passwords: Use complex, unique passwords for your account
• Account Security: Do not share your login credentials with others
• Public Computers: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us
• Report Incidents: Immediately report any suspected unauthorized access to your account

6. Cookies and Tracking Technologies

We use various technologies to collect information about your usage of our website and services. The following table outlines the types of cookies and tracking technologies we use:

Other Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Ad performance measurement and conversion tracking
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for improved user experience
• Session Replay Tools: Understanding user interactions to improve website usability

Managing Your Cookie Preferences:

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser
• Receive notifications when cookies are set

Please note: Disabling certain cookies may affect the functionality of our website and limit your ability to use some features, such as staying logged in or maintaining items in your shopping cart.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what personal information we have about you and how we use it. You can request a copy of your personal data in a structured, machine-readable format.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information, subject to certain legal exceptions (such as transaction records required for tax purposes).

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, particularly for marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or significant effects.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may ask you to verify your identity before processing your request.

8. Children's Privacy

Church's Chicken is committed to protecting the privacy of children. Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16.

If we discover that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the contact information provided below.

Parents and guardians are encouraged to monitor their children's internet usage and help enforce this privacy policy by instructing their children to never provide personal information without permission.

9. International Data Transfers

9.1 Protection Measures

If you are located outside the United States, please note that we may transfer your personal information to countries that may not have the same data protection laws as your country. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contractual terms for international transfers
• Data Processing Agreements: Binding contracts with all third-party processors
• Security Measures: Technical and organizational measures to protect data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: Our primary servers and cloud storage facilities
• European Union: Data analytics and processing services
• Other Countries: As necessary to provide our services, always with appropriate protection measures

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. The following table outlines our data retention periods:

Secure Data Disposal

When data retention periods expire, we ensure secure disposal through:

• Electronic Data: Complete deletion using certified data destruction methods that render information unrecoverable
• Physical Records: Professional shredding services for any paper documents
• Backup Systems: Regular purging of expired data from all backup systems
• Documentation: Maintaining records of data disposal activities for compliance purposes

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Church's Chicken. This includes:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processing services
• Delivery partner apps and websites
• Partner restaurant or supplier websites
• Review and rating platforms

We are not responsible for the privacy practices, content, or security of these third-party sites. These third-party services have their own privacy policies, and we encourage you to review them before providing any personal information.

When you click on third-party links or use third-party services, you do so at your own risk. We recommend that you:

• Read the privacy policy of any third-party website before providing personal information
• Understand what information third parties collect and how they use it
• Be aware that third-party practices may differ significantly from ours
• Contact third parties directly with any questions about their privacy practices

12. Policy Changes

12.1 Notification of Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage announcing policy updates
• Email Notification: Direct email to registered users about significant changes
• Account Dashboard: Pop-up notification when you log into your account
• App Notifications: Push notifications through our mobile application

For material changes that significantly affect how we collect, use, or share your personal information, we will:

• Provide at least 30 days advance notice
• Request your explicit consent for the new practices
• Give you the option to opt-out or delete your account if you disagree

12.2 Staying Informed

To stay informed about privacy policy changes:

• Check the "Last Updated" date at the top of this policy regularly
• Ensure your email address is current in your account settings
• Review the policy periodically, especially before providing new information
• Contact us if you have questions about changes

Your continued use of our services after policy changes become effective constitutes acceptance of the updated privacy policy. If you do not agree with the changes, you may discontinue using our services and delete your account.

13. Contact Information

13.1 Filing Complaints

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with:

• First: Contact us directly using the information above to allow us to resolve the issue
• US Residents: Federal Trade Commission (FTC) - www.ftc.gov
• California Residents: California Attorney General's Office - oag.ca.gov
• EU Residents: Your local data protection authority
• Canadian Residents: Office of the Privacy Commissioner of Canada - priv.gc.ca

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link at the bottom of any marketing email
• Account Settings: Log into your account and update your communication preferences
• Customer Support: Contact our support team to update your preferences
• Phone: Call us at +1 207-348-6900 during business hours

Please note that even after unsubscribing from marketing emails, you will still receive:

• Order confirmations and delivery updates
• Important account security notifications
• Policy changes and service updates
• Customer service responses to your inquiries

14.2 Account Deletion Process

To delete your account and withdraw all consent:

1. Log into your account and go to Account Settings
2. Select "Delete Account" or contact customer support
3. Confirm your identity for security purposes
4. Review what data will be deleted vs. retained for legal compliance
5. Confirm deletion - this action cannot be undone

Important Notes about Account Deletion:

• Some information may be retained for legal compliance (e.g., transaction records for tax purposes)
• Deletion may take up to 30 days to complete across all systems
• You will lose access to loyalty points, order history, and saved preferences
• Anonymous usage data may be retained for analytics purposes

15. Conclusion

At Church's Chicken, protecting your privacy is not just a legal obligation—it's a fundamental part of building and maintaining trust with our valued customers. We are committed to transparency in our data practices and continuously improving our privacy protections as technology and regulations evolve.

We understand that your personal information is valuable and sensitive. Whether you're ordering your favorite meal, joining our loyalty program, booking catering for a special event, or simply browsing our website, we want you to feel confident that your information is secure and used responsibly.

Our privacy practices are designed to give you control over your personal information while enabling us to provide the high-quality food service and personalized experience you expect from Church's Chicken. We believe that privacy and great customer service go hand in hand.

If you have any questions about this privacy policy, want to exercise your rights, or simply want to learn more about our privacy practices, please don't hesitate to contact us. We're here to help and ensure that your privacy concerns are addressed promptly and thoroughly.

Thank you for choosing Church's Chicken and for trusting us with your personal information. We look forward to serving you and continuing to earn your trust every day.