Terms of Service

1. Introduction and Acceptance

Welcome to Church's Chicken ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Church's Chicken, located at 300 Goose Cove Rd, Deer Isle, ME 04627, USA.

1.1 Agreement to Terms

By accessing, browsing, or using our website (church-chicken.digital), mobile applications, or any of our food services including ordering, delivery, catering, or franchise services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1.2 Eligibility Requirements

• You must be at least 18 years old or have reached the age of majority in your jurisdiction
• You must have the legal capacity to enter into binding contracts
• You must provide accurate, current, and complete information when creating accounts or placing orders
• You must not be prohibited from using our services under applicable laws

1.3 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Church's Chicken and its subsidiaries, affiliates, and franchisees
• "User," "you," "your" refers to any individual or entity that accesses or uses our services
• "Services" refers to all services provided by Church's Chicken, including but not limited to food preparation, delivery, catering, franchising, and website/mobile app functionality
• "Content" refers to all text, images, videos, audio, software, and other materials available through our services
• "Website" refers to church-chicken.digital and all associated subdomains and mobile applications
• "Order" refers to any request for food products or services placed through our website, mobile app, phone, or in-person
• "Products" refers to all food items, beverages, and merchandise offered by Church's Chicken

3. Use of Services

3.1 Permitted Use

You may use our services for lawful purposes only. Specifically, you are permitted to:

• Browse our menu and place orders for personal, non-commercial consumption
• Create an account to manage your orders and preferences
• Use our delivery services within designated areas
• Access nutritional information and allergen details
• Participate in loyalty programs and promotions
• Contact customer service for support
• Share content from our website on social media platforms

3.2 Prohibited Use

You are strictly prohibited from:

• Using our services for any illegal, fraudulent, or unauthorized purpose
• Attempting to gain unauthorized access to our systems, accounts, or data
• Interfering with or disrupting our services or servers
• Using automated systems, bots, or scripts to access our services
• Violating any intellectual property rights
• Posting or transmitting harmful, offensive, or inappropriate content
• Impersonating another person or entity
• Collecting user information without consent
• Reverse engineering or attempting to extract source code
• Placing false, fraudulent, or speculative orders
• Reselling our products without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features, you may need to create an account. When registering, you must provide accurate, complete, and current information including:

• Full legal name
• Valid email address
• Phone number
• Delivery address (if applicable)
• Payment information for orders

4.2 Account Security

You are responsible for maintaining the security of your account credentials. You must:

• Choose a strong, unique password
• Keep your login information confidential
• Notify us immediately of any unauthorized access
• Update your information when it changes

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity. You may close your account at any time by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality Standards

Church's Chicken is committed to providing high-quality food products that meet or exceed all applicable food safety regulations. We:

• Follow strict hygiene and sanitation protocols
• Maintain proper food storage and handling procedures
• Train all staff in food safety best practices
• Conduct regular quality control inspections
• Comply with local health department regulations

5.2 Allergen Information

We provide allergen information to the best of our ability, but we cannot guarantee that our products are free from allergens. Common allergens in our kitchen include:

• Wheat and gluten
• Eggs and dairy products
• Soy and soybean oil
• Nuts and sesame seeds

Important: If you have food allergies, please inform our staff and consult with your healthcare provider before consuming our products.

5.3 Menu and Pricing

Our menu items and prices are subject to change without notice. We strive to maintain accurate information, but:

• Prices may vary by location
• Seasonal items have limited availability
• We reserve the right to discontinue items
• Promotional offers have specific terms and expiration dates

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel orders at our discretion
• Limit quantities purchased by any customer
• Verify payment information before processing
• Contact customers to confirm order details

5.5 Delivery Terms and Conditions

For delivery orders:

• Minimum order requirements may apply
• Delivery is available only within designated zones
• Estimated delivery times are approximate
• Additional delivery fees may apply
• You must be available to receive the order
• Temperature-sensitive items require immediate consumption

5.6 Payment Terms

Payment is required at the time of ordering. We accept:

• Major credit and debit cards
• Digital payment platforms
• Cash for in-store purchases
• Gift cards and promotional codes

5.7 Returns and Refunds

Due to the perishable nature of food products, we have specific policies for returns and refunds. Please refer to our detailed Refund Policy for complete terms and conditions.

6. Intellectual Property

6.1 Company Intellectual Property

All content, trademarks, logos, service marks, trade names, and intellectual property on our website and in our services are owned by or licensed to Church's Chicken. This includes:

• The Church's Chicken name, logo, and branding
• Recipe formulations and cooking methods
• Website design and functionality
• Marketing materials and advertisements
• Software and mobile applications
• Training materials and operational procedures

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. This license does not permit you to:

• Reproduce, distribute, or display our content commercially
• Modify or create derivative works
• Use our trademarks without permission
• Remove copyright or proprietary notices

6.3 User Content License

By submitting reviews, photos, comments, or other content to our services, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

6.4 Copyright Infringement

If you believe your intellectual property rights have been violated, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content and Reviews

7.1 Content Responsibility

You are solely responsible for any content you submit, including reviews, photos, comments, and feedback. You represent that your content:

• Is accurate and truthful
• Does not violate any laws or regulations
• Does not infringe on others' rights
• Is not defamatory, offensive, or inappropriate

7.2 Prohibited Content

You may not submit content that:

• Contains false or misleading information
• Includes hate speech, harassment, or discrimination
• Violates privacy or publicity rights
• Contains spam or commercial solicitations
• Includes personal information of others

7.3 Content Removal

We reserve the right to remove any content that violates these Terms or is deemed inappropriate at our sole discretion. We are not obligated to monitor or review user content but may do so.

8. Disclaimers

8.1 Service Availability

Our services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service and may experience downtime for maintenance, updates, or technical issues.

8.2 Food Quality Disclaimer

While we strive to maintain high food quality standards, we cannot guarantee that all products will meet your expectations. Food quality may be affected by factors beyond our control, including delivery time and handling.

8.3 Nutritional Information

Nutritional information provided is approximate and may vary based on preparation methods, ingredient suppliers, and portion sizes. This information should not be used as a substitute for professional dietary advice.

8.4 Third-Party Services

We may use third-party services for payment processing, delivery, and other functions. We are not responsible for the actions or policies of these third-party providers.

9. Limitation of Liability

9.1 Maximum Liability

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim, or $100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Business interruption
• Data loss or corruption
• Personal injury (except where prohibited by law)
• Emotional distress

9.3 Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

10. Indemnification

You agree to indemnify and hold harmless Church's Chicken, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Content you submit to our services
• Your violation of any laws or third-party rights

This indemnification obligation will survive termination of these Terms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Church's Chicken. We:

• Are not responsible for third-party content or policies
• Do not endorse third-party products or services
• Recommend reviewing third-party terms and privacy policies
• Are not liable for interactions with third parties

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our services immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our services or staff
• Non-payment of amounts owed

12.2 Termination by User

You may terminate your account and stop using our services at any time by contacting customer service or deleting your account through our website.

12.3 Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• Outstanding orders may still be fulfilled
• Certain provisions of these Terms survive termination

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of the State of Maine and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before pursuing legal action, you agree to first contact us to attempt to resolve any disputes informally. We are committed to working with customers to address concerns.

13.3 Jurisdiction

Any legal disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Hancock County, Maine.

13.4 Class Action Waiver

To the extent permitted by law, you waive the right to participate in class action lawsuits against Church's Chicken. Claims must be brought individually.

14. Changes to Terms

We reserve the right to modify these Terms at any time to:

• Reflect changes in our services
• Comply with legal requirements
• Improve clarity and organization
• Address new business practices

Changes will be effective immediately upon posting on our website. We recommend reviewing these Terms periodically. Continued use of our services constitutes acceptance of any modifications.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Church's Chicken regarding the use of our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

15.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights without our prior written consent.

15.5 Headings

Section headings in these Terms are for convenience only and do not affect their interpretation.

16. Contact Information

If you have questions, concerns, or complaints about these Terms or our services, please contact us:

For urgent matters related to food safety or service issues, please call our customer service line directly. For general inquiries, email is preferred as it allows us to provide detailed written responses and maintain records of our communications.

Thank you for choosing Church's Chicken. We appreciate your business and are committed to providing excellent food and service while maintaining the highest standards of customer care.